Frequently Asked Questions
Everything you need to know about your next fashion find.
How does the VIP Membership work?
As a VIP member, you get access to exclusive styles and special pricing. Each month, visit the site by the 5th to 'Shop' or 'Skip the Month.' If you don't take action, you will be charged a member credit that can be used whenever you like.
What is your return and exchange policy?
We offer free returns and exchanges within 60 days of purchase. Items must be in their original, unworn condition with tags attached to be eligible for a full refund or store credit.
How long does shipping take?
Standard shipping typically takes 4-7 business days within the contiguous United States. Once your order ships, you will receive a tracking number via email to monitor your delivery.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer secure checkout options via PayPal and Klarna for flexible financing.
How do I find the right shoe size?
Most of our shoes run true to size, but we recommend checking the 'Sizing & Fit' section on each product page for specific measurements and customer reviews regarding fit.
Can I cancel my order after it has been placed?
Because we process orders quickly to ensure fast delivery, there is a very short window to cancel. Please contact our 24/7 customer service team immediately if you need to make a change.